FAQs

C
Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. If you are looking to resell but in much smaller quantities, we recommend you check out our website

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

It usually takes about 15working days after we receive the deposit.In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

What is the product warranty?

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.

How to proceed an order for the lift?

Firstly, tell us your requirements, if you can send a photo where you will use the lift, it will be better.

Secondly, we send you our suggestions and quote according to the practical situation.

Thirdly, you confirm the quotation along with your request details and places deposit. Then we arrange the production. Once we finish the production, we will send photos for your reference.

Can I have a sample model?

Our auto scissor lift platform is customized based on your detail request, you can buy one for your testing at first. MOQ 1 set is available.


Send your message to us:

Write your message here and send it to us